Welcome to Your Active Dog. Dedicated to dog lovers everywhere.

Frequently asked questions

  • Why am I redirected to Amazon?

    Your Active Dog is a participant in the Amazon Services Associates Programme, an affiliate advertising programme designed to provide a means for websites to earn advertising fees by advertising and linking to Amazon.

    There are no additional costs added when making a purchase via this website.

    You will only be redirected to Amazon if you either click a link clearly labelled as Amazon or by clicking an Amazon button.

  • What payment methods are accepted?

    The following main payment methods are accepted: Visa, Delta, Visa Electron, MasterCard, EuroCard, American Express and Maestro / Solo cards. More information on payment methods can be found on Amazon USA and UK.

  • Are all of the products new and genuine?

    Products listed are brand new and genuine. However, Amazon also sell used items from independent sellers and they will be labelled accordingly.

  • What delivery options are there?

    There are a range of delivery options from free to priority. More information on delivery options can be found on Amazon USA and UK.

  • Is it possible to cancel orders?

    You can cancel individual products or complete orders. More information on cancellations can be found on Amazon USA and UK.

  • Is it possible to return orders?

    You can return individual products or complete orders. More information on returns can be found on Amazon USA and UK.

  • What happens after ordering?

    After your order is complete you will receive a confirmation email and you will be able to track your order in your Amazon account.

  • How secure are you?

    We use HTTPS for an encrypted and secure connection.

  • What are your terms and conditions of use?

    Our terms and conditions of use can be found here.

  • What are your terms and conditions of sale?

    Our terms and conditions of sale can be found here.

  • What is your privacy policy?

    Our privacy policy can be found here.

  • What is your cookie policy?

    Our cookie policy can be found here.