Frequently asked questions
Table of Contents
Why am I redirected to Amazon?
Your Active Dog is a participant in the Amazon Services Associates Programme, an affiliate advertising programme designed to provide a means for websites to earn advertising fees by advertising and linking to Amazon.
There are no additional costs added when making a purchase via this website.
You will only be redirected to Amazon if you either click a link clearly labelled as Amazon or by clicking an Amazon button.
What payment methods are accepted?
The following main payment methods are accepted: Visa, Delta, Visa Electron, MasterCard, EuroCard, American Express and Maestro / Solo cards. More information on payment methods can be found on Amazon USA and UK.
Are all of the products new and genuine?
Products listed are brand new and genuine. However, Amazon also sell used items from independent sellers and they will be labelled accordingly.
What delivery options are there?
Is it possible to cancel orders?
Is it possible to return orders?
What happens after ordering?
After your order is complete you will receive a confirmation email and you will be able to track your order in your Amazon account.
How secure are you?
We use HTTPS for an encrypted and secure connection.
What are your terms and conditions of use?
Our terms and conditions of use can be found here.
What are your terms and conditions of sale?
Our terms and conditions of sale can be found here.